Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

1. Fresh Flowers & Plants

Fresh floral products are delicate and perishable. For this reason, all sales of fresh flowers, bouquets, and plants are final. However, if your order arrives damaged or in poor condition, we will gladly review it.

To qualify for a replacement:

• You must contact us within 24 hours of delivery.

• Please include your order number and clear photos of the damaged item.

Once approved, we will provide either:

• A replacement of the same or similar value, or

• Store credit for future use.

We do not offer refunds or returns for issues related to personal preference, color variation, or natural differences in flowers.